Service Overview
CarCare Elite provides complimentary car interior cleaning accessory recommendations through our online consultation quiz. Our basic recommendation service is provided free of charge to help you find the best products for your vehicle's interior care needs.
Premium Service Refunds
If you purchase any premium consultation services from CarCare Elite, the following refund conditions apply:
- 30-day money-back guarantee for premium consultation services
- Refund requests must be submitted within 30 days of purchase
- Full refund available if you're not satisfied with the service quality
- Processing time for refunds is typically 5-10 business days
Product Purchase Refunds
For any car care products purchased through our partner recommendations:
- Refund policies are subject to individual retailer terms
- CarCare Elite will assist in facilitating returns when possible
- Direct product returns should be handled with the respective retailer
- We maintain partnerships only with reputable retailers with fair return policies
Refund Process
To request a refund for premium services:
- Contact our customer service team at refunds@carcare-elite.com
- Provide your order number and reason for refund request
- Our team will review your request within 2 business days
- Approved refunds will be processed back to your original payment method
Non-Refundable Items
The following are not eligible for refunds:
- Free consultation and recommendation services
- Digital downloads that have already been accessed
- Services used beyond the 30-day refund period
- Refunds requested due to customer change of mind after 30 days
Contact for Refunds
For any refund-related inquiries, please contact us at:
Email: refunds@carcare-elite.com
Phone: +33 1 42 86 83 60
Address: 123 Boulevard Saint-Germain, 75006 Paris, France
Changes to This Policy
We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.
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